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01Solution

A phone assistant that knows your clinic.

Clerio answers your clinic's phone at the moments your people can't. It answers common questions, writes down booking requests and passes harder calls to staff.

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Call handling

Clerio answers in your clinic's name when your people can't.

At the times you choose
Peak hours, lunch breaks or after closing. You decide when calls go to Clerio.
Common questions
Opening hours, directions, parking, services and how to prepare for a visit.
In Estonian
Natural conversation in Estonian. Other languages are added only after thorough testing.
Never pretends to be human
Clerio says at the start of the call that it's the clinic's virtual assistant.

Appointment requests

New bookings, changes and cancellations reach your team ready to act on.

Asks what's needed
The reason for the visit, a suitable time and contact details, so reception doesn't have to call back just to ask.
An organised summary
Who called, what they want, when suits them and whether they asked to speak to a person.
A person confirms
By default your front desk confirms the time. If your system allows an integration, we agree separately what Clerio can do on its own.

People decide

Anything that needs judgement, empathy or medical knowledge stays with your team.

Hands over
Pain, a complaint or a sensitive topic goes straight to staff. If no one is free, a summary and a call-back request are left.
No symptom assessment
Clerio gives no medical assessments or treatment advice.
No made-up answers
The assistant only uses information you've approved.
Your rules
You decide what callers are told and when a call goes to a person. Rules can change over time.

Setup and connections

Clerio works with what you already have. Before we start, we review together what's possible.

Phone
The aim is that patients keep calling your existing number. We arrange call routing together with your telephony provider.
Booking system
If your system allows an integration, Clerio can work with it directly. If not, the request reaches your team as a message.
Your team
Summaries reach your team in the way we agree, so every request is visible and assigned.

What reception receives

Three ordinary calls and their summaries.

Pick a type of call and see the summary that reaches the front desk.

Appointment request

14:32 · 1 min 48 s

Needs staff
Caller
Mari Tamm
Request
Routine check-up
Preferred time
Next week, mornings
Phone
5555 0142

The caller said: “A routine check-up. Mornings suit me best.”

Next stepReception confirms the time

Example · names are fictional

Pricing

Three packages, clear fees.

Essential, Professional and Premium, each with a one-off setup fee and a monthly fee shown separately. The final offer depends on your clinic's needs and integrations.

See the packages

Questions before you start

  • Yes. Clerio is built to converse in natural Estonian. We add other languages only after testing their quality thoroughly. In a demo meeting you'll hear for yourself how Clerio sounds.

  • It depends on the system. Where an integration is possible, Clerio can work with it directly. Where it isn't, the request reaches your team in an organised form. We review your setup together before we start.

  • Depending on your setup, Clerio puts the call through to staff or leaves the caller's details with a summary for a call-back. You decide when and where calls are passed on.

  • No. Clerio is an administrative assistant: it doesn't diagnose, assess symptoms or recommend treatment. For medical questions it directs the caller to clinic staff, and in an emergency to 112, exactly as your clinic has approved.

  • Clerio uses your clinic's information, services and rules. You approve what it tells callers, what it doesn't handle and when it hands a call to a person.

  • Mainly one conversation about how your clinic works, and a couple of people to try the test calls. We do the configuration and technical work. The timeline depends on the integrations needed.

  • We only collect what the conversation needs. Terms for processing, retention and data location are agreed with each clinic individually and set out in the contract.

  • There are three packages: Essential, Professional and Premium, each with a one-off setup fee and a monthly fee. The final offer depends on your clinic's needs and integrations.

IndustriesDental, private clinics and specialistsSee which calls in your field suit Clerio.

Let's talk

Clerio takes the calls. You keep the patients.

Book a demoTry the demo

In an introductory conversation we listen to how calls flow through your clinic today and show how Clerio would fit. We'll tell you honestly whether it helps.

Let's talk about your callsAn introductory call

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